Privacy Policy

This privacy policy outlines how Capospin collects, uses, stores, and protects your personal information when you access and use our online slot gaming platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection legislation in Ireland and the European Union, including the General Data Protection Regulation (GDPR). By using Capospin, you acknowledge that you have read and understood this privacy policy and consent to the practices described herein.

Information We Collect

Capospin collects various types of information to provide you with a secure and enjoyable gaming experience. The personal data we gather falls into several categories, each serving specific operational and legal purposes. When you register an account with Capospin, we collect identification information including your full name, date of birth, residential address, email address, and telephone number. This information is essential for verifying your identity and ensuring compliance with age restrictions and responsible gambling requirements under Irish law.

During the registration and ongoing use of our services, we also collect financial information necessary for processing deposits, withdrawals, and other transactions. This includes payment card details, bank account information, and records of all financial transactions conducted through your Capospin account. We collect technical data automatically when you access our platform, including your IP address, browser type and version, device information, operating system, time zone settings, and information about how you interact with our slot games and website features.

To fulfil our legal obligations regarding anti-money laundering and responsible gambling, we may request and store copies of identification documents such as your passport, driving licence, or utility bills. We also maintain records of your gaming activity, including gameplay history, bet amounts, winnings, losses, session durations, and any communication you have with our customer support team. Where required by law or our licensing conditions, we collect information about your source of funds and source of wealth.

How We Use Your Information

The information collected by Capospin serves multiple legitimate purposes that enable us to operate our online slot gaming services legally and effectively. We process your personal data to create and manage your account, authenticate your identity, and provide you with access to our gaming platform. Your information allows us to process financial transactions securely, including deposits, withdrawals, and the crediting of winnings to your account.

Capospin uses your data to comply with legal and regulatory obligations imposed by Irish gambling authorities and European Union legislation. This includes verifying your age to prevent underage gambling, conducting anti-money laundering checks, detecting and preventing fraud, and implementing responsible gambling measures such as deposit limits and self-exclusion programmes. We analyse your gaming behaviour to identify potential signs of problem gambling and to intervene when necessary to protect vulnerable players.

Your information enables us to communicate with you regarding your account, including sending transaction confirmations, security alerts, updates to our terms and conditions, and privacy policy changes. We may use your contact details to inform you about new slot games, promotions, and features available on Capospin, though you retain the right to opt out of marketing communications at any time. Technical data helps us improve our platform’s performance, troubleshoot technical issues, enhance user experience, and develop new gaming features.

We maintain records of all interactions for customer support purposes, dispute resolution, and to provide evidence in the event of legal claims or regulatory investigations. Your information also assists us in conducting data analysis to understand player preferences, optimise our slot game offerings, and ensure the fairness and randomness of our gaming outcomes.

Data Sharing and Disclosure

Capospin takes your privacy seriously and only shares your personal information in specific circumstances where necessary for legitimate business operations or legal compliance. We work with carefully selected third-party service providers who assist us in delivering our gaming services, and we share your data with these partners only to the extent required for them to perform their functions.

We share information with payment processors and financial institutions to facilitate deposits, withdrawals, and other transactions on your Capospin account. These providers are bound by strict confidentiality obligations and data protection standards. We engage technology service providers for website hosting, data storage, software development, and technical support, all of whom process your information solely on our behalf and under our instructions.

To comply with our licensing requirements and legal obligations, we share relevant data with gambling regulators, law enforcement agencies, and government authorities in Ireland and other jurisdictions where required. This includes reporting suspicious transactions to financial intelligence units for anti-money laundering purposes and cooperating with investigations into illegal gambling activities or fraud.

We may disclose your information to third-party verification services that help us confirm your identity, age, and address during the account registration process. In the event of problem gambling concerns, we may share relevant information with organisations that provide support and counselling services to affected individuals, with appropriate safeguards in place.

Capospin may disclose your personal data if we are required to do so by law, court order, or regulatory directive, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others. In the event that Capospin undergoes a business transition such as a merger, acquisition, or sale of assets, your information may be transferred to the successor organisation, though we will notify you of any such change and the resulting implications for your privacy.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. All third parties with whom we share data are contractually obligated to maintain the confidentiality and security of your information and to process it only for the specified purposes we have authorised.

Data Security and Retention

Capospin implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. We employ industry-standard encryption protocols, including SSL (Secure Socket Layer) technology, to safeguard data transmitted between your device and our servers. All sensitive information, particularly financial and identification data, is encrypted both during transmission and when stored in our databases.

Our security infrastructure includes firewalls, intrusion detection systems, and regular security audits conducted by independent experts to identify and address potential vulnerabilities. Access to personal data within our organisation is restricted to authorised personnel who require the information to perform their job functions, and all staff members receive training on data protection principles and secure handling practices.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy and to comply with our legal and regulatory obligations. Under Irish and European Union gambling regulations, we are required to maintain certain records for specified minimum periods, typically five years from the closure of your account or the completion of a transaction. The following table outlines our standard retention periods for different categories of data:

After the applicable retention period expires, we securely delete or anonymise your personal information so that it can no longer be associated with you as an identifiable individual. In certain circumstances, we may retain anonymised data for statistical analysis and business intelligence purposes, but such data cannot be used to identify you personally.

Despite our robust security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information. We encourage you to take steps to protect your own account security, including choosing a strong password, keeping your login credentials confidential, and logging out after each gaming session, particularly when using shared or public devices.

Your Rights and Contact Information

Under the General Data Protection Regulation and Irish data protection law, you possess several important rights regarding your personal information held by Capospin. You have the right to access the personal data we process about you and to receive a copy of that information in a commonly used electronic format. You may request that we correct any inaccurate or incomplete personal data we hold about you, ensuring that your records remain current and accurate.

You have the right to request the deletion of your personal data in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected or when you withdraw your consent for processing activities that relied on consent. However, this right is not absolute, and we may be required to retain certain data to comply with legal obligations, particularly those relating to anti-money laundering and responsible gambling.

You may object to the processing of your personal data for direct marketing purposes at any time, and we will cease such processing upon receiving your objection. You can also object to processing based on legitimate interests, though we may continue processing if we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. Where we process your data based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing conducted before the withdrawal.

You have the right to restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing, pending verification of our legitimate grounds. Additionally, you possess the right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

To exercise any of these rights or to raise questions or concerns about this privacy policy or our data handling practices, you may contact our Data Protection Officer through the following channels: by email at [email protected], by post at Capospin Data Protection Officer, with correspondence addressed to our registered office, or through the privacy settings section of your Capospin account. We will respond to all legitimate requests within one month, though this period may be extended by two additional months for complex requests, in which case we will inform you of the extension and the reasons for the delay.

If you are not satisfied with how we have handled your personal information or responded to your request, you have the right to lodge a complaint with the Data Protection Commission, the supervisory authority for data protection matters in Ireland. You can contact the Data Protection Commission at 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland, by telephone at +353 761 104 800, or through their website at dataprotection.ie.

Capospin reserves the right to update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other operational needs. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification to the address associated with your account. The date of the most recent revision will be indicated at the top of the privacy policy. We encourage you to review this privacy policy regularly to stay informed about how we protect your information.