Privacy Policy

This privacy policy outlines how Capospin collects, uses, stores, and protects your personal information when you access and use our online slot gaming platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection legislation in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using Capospin, you acknowledge that you have read and understood this policy regarding the collection and use of your information.

Information We Collect

When you register and play on the Capospin platform, we collect various types of personal information necessary to provide our gaming services and comply with legal obligations. The information we gather includes identification details such as your full name, date of birth, residential address, email address, and telephone number. We also collect financial information including payment card details, bank account information, and transaction history related to deposits and withdrawals on our platform.

Additionally, we collect technical data through cookies and similar technologies, including your IP address, browser type, device information, operating system, and gameplay patterns. This casino privacy policy extends to information about your gaming activity, including games played, bet amounts, winnings, and account balance. We may also collect verification documents such as proof of identity, proof of address, and payment method verification as required by our licensing obligations and anti-money laundering regulations.

In certain circumstances, we collect information from third-party sources including credit reference agencies, fraud prevention agencies, and identity verification service providers to ensure the security and integrity of our platform. All data collection is performed with appropriate security measures and in accordance with the Capospin policy framework.

How We Use Your Information

The personal information collected through Capospin is used for several legitimate purposes essential to operating our online slot gaming platform. We process your data to create and manage your gaming account, verify your identity and age to ensure compliance with gambling regulations, and process your financial transactions including deposits, withdrawals, and payment of winnings.

Your information enables us to provide customer support services, respond to your enquiries, and resolve any technical issues or disputes that may arise during gameplay. We use your data to comply with legal and regulatory obligations, including those imposed by the UK Gambling Commission, anti-money laundering legislation, and tax authorities. This includes maintaining records of transactions and gameplay for the required retention periods.

We analyse gameplay data and technical information to improve our gaming platform, develop new features, ensure fair gaming practices, and detect fraudulent activity or potential problem gambling behaviours. Your contact information may be used to send you important service-related communications, including updates to our terms and conditions, changes to this privacy policy, and notifications regarding your account activity. Where you have provided explicit consent, we may send promotional communications about new games, special offers, and other marketing materials, though you retain the right to opt out of such communications at any time.

Data Sharing and Third-Party Access

Capospin may share your personal information with selected third parties under specific circumstances and always in accordance with data protection legislation. We work with payment processors and financial institutions to facilitate deposits, withdrawals, and other financial transactions on our platform. These entities process your payment information securely and are bound by strict confidentiality obligations.

We engage identity verification service providers and fraud prevention agencies to verify your identity, assess risk, and prevent fraudulent activity on our platform. These organisations may retain records of the information provided and share it with other entities for fraud prevention purposes. Technical service providers, including hosting companies, software developers, and IT support contractors, may access your data to maintain and improve the Caposhin platform infrastructure.

We are required to share information with regulatory authorities, including the UK Gambling Commission, HM Revenue and Customs, and law enforcement agencies when legally obliged to do so. This includes reporting suspicious transactions, responding to lawful requests for information, and complying with court orders. In the event of a business transfer, merger, or acquisition, your personal information may be transferred to the new owner, though you would be notified of any such change in ownership.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. All third-party service providers are carefully selected and required to maintain appropriate security measures and process your data only in accordance with our instructions and applicable data protection laws.

Your Rights and Data Security

Under UK data protection legislation, you possess several rights regarding your personal information held by Capospin. You have the right to access the personal data we hold about you by submitting a subject access request. We will provide you with a copy of your information within one month of receiving your request, free of charge for the first copy.

You have the right to request correction of any inaccurate or incomplete personal information we hold about you. In certain circumstances, you may request the deletion of your personal data, though this right is not absolute and we may be required to retain certain information to comply with legal obligations, particularly those related to financial transactions and regulatory requirements that mandate retention periods of up to seven years.

You can object to the processing of your personal data for marketing purposes at any time and withdraw any consent you have previously provided for specific processing activities. You have the right to request restriction of processing in certain situations and to receive your personal data in a structured, commonly used, and machine-readable format for transmission to another service provider.

Capospin implements robust technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of sensitive data during transmission and storage, secure socket layer (SSL) technology for all financial transactions, regular security assessments and penetration testing, access controls limiting staff access to personal data on a need-to-know basis, and comprehensive staff training on data protection obligations.

We maintain backup systems to prevent data loss and have incident response procedures in place to address any potential data breaches promptly. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours as required by law. Despite our security measures, no system can be completely secure, and you are responsible for maintaining the confidentiality of your account credentials.

Data Retention and Contact Information

Capospin retains your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, and contractual obligations. Account information and identification documents are retained for the duration of your account relationship with us and for seven years following account closure to comply with anti-money laundering regulations and gambling licence requirements.

Financial transaction records, including deposits, withdrawals, and gaming history, are retained for seven years from the date of the transaction as required by UK financial regulations and tax legislation. Marketing consent records are retained until you withdraw consent or for three years from your last interaction with our marketing communications. Technical data such as IP addresses and device information is typically retained for shorter periods, generally between 12 and 24 months, unless required for fraud investigation or legal proceedings.

Following the applicable retention period, we securely delete or anonymise your personal information in accordance with our data retention schedule and disposal procedures. Anonymised data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.

This Capospin policy is reviewed regularly and may be updated to reflect changes in our practices, legal requirements, or technological developments. The current version is always available on our website, and we will notify you of any material changes through email or prominent notice on our platform. The date of the last update is displayed at the top of this policy.

For any questions regarding this privacy policy, to exercise your data protection rights, or to raise concerns about how we handle your personal information, you may contact our Data Protection Officer through the contact details provided on our website. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters, if you believe your data protection rights have been violated.